Terms of Service

By accessing and using BankStatementLab (the "Service"), you agree to be bound by these Terms of Service. If you do not accept these terms, please do not use the Service.

BankStatementLab provides a service to convert bank statement PDFs to Excel, CSV, and OFX formats. The Service uses data extraction technologies and Optical Character Recognition (OCR) to process your documents. We strive to provide accurate results but do not guarantee 100% accuracy. It is your responsibility to verify converted data before use.

To use certain features of the Service, you must create an account. You are responsible for maintaining the confidentiality of your login credentials and all activities conducted under your account. You agree to notify us immediately of any unauthorized use of your account.

You agree to use the Service only for lawful purposes and in accordance with these terms. You must not: (a) use the Service in a manner that violates applicable laws; (b) attempt to access unauthorized parts of the Service; (c) interfere with the operation of the Service; (d) use the Service to process data you do not have the right to process.

The Service operates on a credit system where 1 credit = 1 page processed. New users receive 5 credits on signup, then 5 credits each month. Unused credits do not roll over from month to month. Paid plans increase the monthly allowance for needs beyond the free tier. Payments are processed securely via Stripe.

Under Article L221-18 of the French Consumer Code, consumers normally have 14 days from conclusion of a distance contract to exercise a right of withdrawal for services or digital content. However, under Article L221-28(13) of the French Consumer Code, which transposes Article 16(m) of Directive 2011/83/EU, the right of withdrawal does not apply to digital content supplied on a non-tangible medium once performance has begun with the consumer's prior express consent and express acknowledgement that this causes the loss of that right. BankStatementLab provides digital content because conversion of PDF bank statements produces immediately usable digital files (Excel, CSV, OFX). Whenever you buy credits or subscribe, you expressly acknowledge that: (a) you request immediate performance before the 14-day withdrawal period expires, as provided by Article L221-5; (b) you understand that immediate performance causes loss of the withdrawal right once performance begins, under Article L221-28(13); and (c) you receive written confirmation of that consent and waiver, as required by Article L221-9. When these cumulative conditions are met, no refund is available after the Service has been performed, meaning after credits have been consumed to convert documents. For subscriptions, cancellation takes effect at the end of the current billing period. We do not provide pro-rata refunds for the remaining period; unused credits at cancellation are neither refunded nor carried over.

You retain all rights to your uploaded files and converted data. BankStatementLab and its licensors retain all rights to the Service, including software, algorithms, user interface, and all content provided by BankStatementLab. You may not copy, modify, distribute, or create derivative works from the Service without prior written permission.

Source PDFs are deleted after processing. Exception: source PDFs for multi-table extractions by signed-in users may be retained for up to 7 days for quality review. Retained PDFs are accessible only to authorized administrators. They cannot be downloaded by users or through the public API. The extracted transaction data is retained in your account until you delete it, or until the automatic deletion period you configure (1 to 30 days) applies. Conversions performed without an account are deleted after 24 hours. Deleting an extraction permanently erases its associated transaction data. Closing an account disables access and performs the deletion cascades described on our GDPR page; contact support to exercise a separate right-to-erasure request.

The Service is provided "as is" without warranty of any kind. BankStatementLab will not be liable for indirect, incidental, special, or consequential damages arising from your use or inability to use the Service. Our total liability will not exceed the amount you paid for the Service in the past 12 months. You are solely responsible for verifying the accuracy of converted data before using it for financial or accounting decisions.

You may close your account at any time from your profile settings. We reserve the right to suspend or terminate your access to the Service at any time, with or without cause, with or without notice. Upon termination, all provisions of these terms that by their nature should survive termination will survive.

We reserve the right to modify these terms at any time. We will notify you of significant changes by email or through a notification on the Service. Your continued use of the Service after such changes constitutes your acceptance of the new terms.

These terms are governed by French law. Any dispute relating to these terms will be subject to the exclusive jurisdiction of French courts. For any questions regarding these terms, contact us at legal@bankstatementlab.com.